Privacy Policy
Effective Date: April 5, 2026 | Last Updated: April 5, 2026
Best Home Investments LLC ("BHI," "we," "our," or "us") is a real estate investment company located at 1624 Carlyle Ave #405, Belleville, IL 62221. This Privacy Policy describes how we collect, use, and protect the personal information you provide when you use our website at www.bhi-il.com (the "Site").
1. Information We Collect
When you submit our property offer request form, we collect:
- Contact information: your full name, phone number, and email address
- Property information: property address, property type, occupancy status, and your stated situation
- Technical information: IP address (captured at time of form submission), referring URL, UTM campaign parameters, and the date and time of submission
- Consent record: a timestamped record of your express consent to be contacted, including the IP address and the exact consent language you agreed to
2. How We Use Your Information
We use the information you provide to:
- Contact you about your property and prepare a cash offer or creative financing options
- Communicate with you by phone call, text message (SMS), or email regarding your inquiry
- Maintain records required for legal compliance
- Improve our services and website
3. Telephone Consumer Protection Act (TCPA) Disclosure
By submitting our contact form and checking the consent checkbox, you expressly authorize Best Home Investments LLC to contact you at the phone number you provided using autodialed calls, pre-recorded or artificial voice messages, and/or text (SMS) messages for the purpose of discussing your real estate inquiry. This consent is not required as a condition of receiving any cash offer, service, or other benefit from Best Home Investments LLC.
Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may opt out of calls by informing us during any call or by emailing us at [email protected].
4. Consent Records
When you submit our form, we record the date, time, IP address, and exact consent language you acknowledged. These records are maintained for legal compliance purposes and document that your consent was freely given, informed, and specific to Best Home Investments LLC.
5. Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in the following limited circumstances:
- Service providers: We use workflow automation tools (self-hosted) to route and process inquiries internally. These tools operate under our control and do not share your data with external parties.
- Legal obligations: We may disclose information if required by law, court order, or government authority.
- Business transfer: If Best Home Investments LLC is acquired or merges with another entity, your information may be transferred as part of that transaction.
6. Data Retention
We retain your lead information and consent records for a minimum of 5 years to comply with TCPA record-keeping requirements and applicable state law. You may request deletion of your data by contacting us at the information below, except where retention is required by law.
7. Your Rights (Illinois Residents)
Under the Illinois Consumer Fraud and Deceptive Business Practices Act and other applicable laws, you have the right to:
- Know what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of being contacted at any time
To exercise these rights, contact us at [email protected] or (618) 212-0717.
8. Cookies and Tracking
Our Site may capture UTM parameters (e.g., utm_source, utm_campaign) from the URL to understand how visitors found us. We do not use third-party advertising cookies or cross-site tracking pixels at this time. We do not use Google Analytics or similar analytics platforms that share your data externally.
9. Security
We implement reasonable technical and organizational measures to protect your information. Data submitted through our form is transmitted via HTTPS encryption. Lead data is stored on a self-hosted, private server not accessible to the public internet directly.
10. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the Site following any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Best Home Investments LLC1624 Carlyle Ave #405
Belleville, IL 62221
Phone: (618) 212-0717
Email: [email protected]